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Sven's Island Help center NZ

Need help with your order or product? Visit the Svens Island Help Center for support on shipping, returns, subscriptions, and skincare advice. We’re here for you.

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Frequently Asked Questions

While we hope that our products prove beneficial, we understand that individual results may vary. If our product does not work for you, we offer a full refund. You will not be required to return the product; instead, we encourage you to pass it on to

While we hope that our products prove beneficial, we understand that individual results may vary. If our product does not work for you, we offer a full refund. You will not be required to return the product; instead, we encourage you to pass it on to someone who may benefit from it. Please bear in mind that reimbursement of funds will be processed to the original form of payment, and this might take a few days.We recommend giving the product up to 2-3 weeks of use to see potential results. However, should your condition worsen, we advise discontinuing use. Customer satisfaction is very important to us, so if you have any concerns, do not hesitate to reach out.

What if the product I ordered does not work for my skin condition?

Yes, if you need to redirect your order to a different shipping address after placing it, simply provide us with the correct shipping details, and we will update the address for you.

Yes, if you need to redirect your order to a different shipping address after placing it, simply provide us with the correct shipping details, and we will update the address for you.

Can I redirect my order to a different address after placing it?

If your order has mistakenly been sent to an incorrect address, we will notify our Warehouse of the error. A new parcel will be dispatched promptly to your correct address. Rest assured, we'll handle the correction and ensure your order reaches you.

If your order has mistakenly been sent to an incorrect address, we will notify our Warehouse of the error. A new parcel will be dispatched promptly to your correct address. Rest assured, we&apos;ll handle the correction and ensure your order reaches you.

What can I do if my order was delivered to the wrong address?

If you've made a mistake in your delivery address, you can contact us to update it. Simply provide the correct address, and we will make the necessary changes for you to ensure your order is delivered to the right location.

If you&apos;ve made a mistake in your delivery address, you can contact us to update it. Simply provide the correct address, and we will make the necessary changes for you to ensure your order is delivered to the right location.

How can I update my delivery address after placing an order?

Once your package has been shipped from our warehouse, we will send you a tracking number via email. You can expect the tracking number typically the day after your order is placed.

Once your package has been shipped from our warehouse, we will send you a tracking number via email. You can expect the tracking number typically the day after your order is placed.

How do I get tracking information for my order?

Overnight delivery is intended to have your order delivered by the next day. However, in some cases, it might take longer. If your overnight delivery is delayed, we will refund your shipping costs, with the funds being reimbursed to the original paym

Overnight delivery is intended to have your order delivered by the next day. However, in some cases, it might take longer. If your overnight delivery is delayed, we will refund your shipping costs, with the funds being reimbursed to the original payment method. Please allow some time for the refund to be processed.

What does 'overnight delivery' mean and what happens when it is delayed?

Yes, you can cancel your subscription at any time. Upon cancellation, no further charges will be made, and you will not receive additional products.

Yes, you can cancel your subscription at any time. Upon cancellation, no further charges will be made, and you will not receive additional products.

Can I cancel my subscription at any time?

Yes, we offer a 17g travel size tin of the Miracle Manuka - Skin Repair Ointment for customers who wish to try a sample size before committing to a larger purchase.

Yes, we offer a 17g travel size tin of the Miracle Manuka - Skin Repair Ointment for customers who wish to try a sample size before committing to a larger purchase.

Do you offer a sample size of the Miracle Manuka - Skin Repair Ointment?

Orders are processed and shipped in the order they are received, and unfortunately, we cannot hold them longer once they are picked. However, there may be delays in processing due to high volume, such as during the holidays.

Orders are processed and shipped in the order they are received, and unfortunately, we cannot hold them longer once they are picked. However, there may be delays in processing due to high volume, such as during the holidays.

Is it possible to hold an order at the warehouse and delay shipping?

If you receive a product that seems incorrect, please know that we might be in the process of changing product labels and packaging. Contact us to confirm that you received the right item. If it is an error, we will assist in making it right.

If you receive a product that seems incorrect, please know that we might be in the process of changing product labels and packaging. Contact us to confirm that you received the right item. If it is an error, we will assist in making it right.

What should I do if I receive the wrong product?

We can confirm that the skin balm and the skin repair ointment are the same product. We are currently in the process of changing the look of our products and their labels. If you have further questions, please feel free to reach out to us.

We can confirm that the skin balm and the skin repair ointment are the same product. We are currently in the process of changing the look of our products and their labels. If you have further questions, please feel free to reach out to us.