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Sven's Island Help center NZ

Once your order has been processed and dispatched from our warehouse, you will receive an email with your tracking number and a link to follow your delivery.Please note that tracking may take up to 24 hours to become active after dispatch, and may take slightly longer if your order was placed over the weekend.If you have not received your tracking details after this time, please contact our support team and we will be happy to assist.

Once your order has been processed and dispatched from our warehouse, you will receive an email with your tracking number and a link to follow your delivery. Please note that tracking may take up to 24 hours to become active after dispatch, and may t

How do I get tracking information for my order?

Is the Miracle Manuka 100% Natural?

Is Sven's products safe to use on Children & Infants?

How do Svens Island products help with eczema, psoriasis, and contact dermatitis?

How often should I apply the ointment to see results?

What are the main ingredients in Svens Island skincare products?

Is Sven's products safe to use with sensitive skin?

Do You Test on Animals?

Product Questions

How do I cancel my order?

Do you offer refunds or exchanges?

How do I make a return?

Returns & Exchanges

Where is my order confirmation email?

What payment options are available?

Do You Offer Afterpay?

Payment

How do I track my order?

What if my package gets lost or arrives damaged?

What is your shipping policy?

Where Is My Order?

Do You Ship From New Zealand?

Shipping

Are your product 100% Natural?

Where Can I Find Svens Island Stockists In New Zealand

How Do I Purchase Svens Island Products?

What Is Your Product Promise?

Frequently Asked Questions

What if the product I ordered does not work for my skin condition?

Can I redirect my order to a different address after placing it?

What can I do if my order was delivered to the wrong address?

How can I update my delivery address after placing an order?

What does 'overnight delivery' mean and what happens when it is delayed?

Can I cancel my subscription at any time?

Do you offer a sample size of the Miracle Manuka - Skin Repair Ointment?

Is it possible to hold an order at the warehouse and delay shipping?

What should I do if I receive the wrong product?

Is there a difference between the skin balm and the skin repair ointment?

How do I get tracking information for my order?Updated a month ago