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What if the product I ordered does not work for my skin condition?
While we hope that our products prove beneficial, we understand that individual results may vary. If our product does not work for you, we offer a full refund. You will not be required to return the product; instead, we encourage you to pass it on to
Can I redirect my order to a different address after placing it?
Yes, if you need to redirect your order to a different shipping address after placing it, simply provide us with the correct shipping details, and we will update the address for you.
What can I do if my order was delivered to the wrong address?
If your order has mistakenly been sent to an incorrect address, we will notify our Warehouse of the error. A new parcel will be dispatched promptly to your correct address. Rest assured, we'll handle the correction and ensure your order reaches you.
How can I update my delivery address after placing an order?
If you've made a mistake in your delivery address, you can contact us to update it. Simply provide the correct address, and we will make the necessary changes for you to ensure your order is delivered to the right location.
How do I get tracking information for my order?
Once your package has been shipped from our warehouse, we will send you a tracking number via email. You can expect the tracking number typically the day after your order is placed.
What does 'overnight delivery' mean and what happens when it is delayed?
Overnight delivery is intended to have your order delivered by the next day. However, in some cases, it might take longer. If your overnight delivery is delayed, we will refund your shipping costs, with the funds being reimbursed to the original paym
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. Upon cancellation, no further charges will be made, and you will not receive additional products.
Do you offer a sample size of the Miracle Manuka - Skin Repair Ointment?
Yes, we offer a 17g travel size tin of the Miracle Manuka - Skin Repair Ointment for customers who wish to try a sample size before committing to a larger purchase.
Is it possible to hold an order at the warehouse and delay shipping?
Orders are processed and shipped in the order they are received, and unfortunately, we cannot hold them longer once they are picked. However, there may be delays in processing due to high volume, such as during the holidays.
What should I do if I receive the wrong product?
If you receive a product that seems incorrect, please know that we might be in the process of changing product labels and packaging. Contact us to confirm that you received the right item. If it is an error, we will assist in making it right.
Is there a difference between the skin balm and the skin repair ointment?
We can confirm that the skin balm and the skin repair ointment are the same product. We are currently in the process of changing the look of our products and their labels. If you have further questions, please feel free to reach out to us.