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Sven's Island Help center NZ

<p>If you receive a product that seems incorrect, please know that we might be in the process of changing product labels and packaging. Contact us to confirm that you received the right item. If it is an error, we will assist in making it right.</p>

If you receive a product that seems incorrect, please know that we might be in the process of changing product labels and packaging. Contact us to confirm that you received the right item. If it is an error, we will assist in making it right.

What should I do if I receive the wrong product?

Is the Miracle Manuka 100% Natural?

Is Sven's products safe to use on Children & Infants?

How do Svens Island products help with eczema, psoriasis, and contact dermatitis?

How often should I apply the ointment to see results?

What are the main ingredients in Svens Island skincare products?

Is Sven's products safe to use with sensitive skin?

Do You Test on Animals?

Product Questions

How do I cancel my order?

Do you offer refunds or exchanges?

How do I make a return?

Returns & Exchanges

Where is my order confirmation email?

What payment options are available?

Do You Offer Afterpay?

Payment

How do I track my order?

What if my package gets lost or arrives damaged?

What is your shipping policy?

Where Is My Order?

Do You Ship From New Zealand?

Shipping

Are your product 100% Natural?

Where Can I Find Svens Island Stockists In New Zealand

How Do I Purchase Svens Island Products?

What Is Your Product Promise?

Frequently Asked Questions

What if the product I ordered does not work for my skin condition?

Can I redirect my order to a different address after placing it?

What can I do if my order was delivered to the wrong address?

How can I update my delivery address after placing an order?

How do I get tracking information for my order?

What does 'overnight delivery' mean and what happens when it is delayed?

Can I cancel my subscription at any time?

Do you offer a sample size of the Miracle Manuka - Skin Repair Ointment?

Is it possible to hold an order at the warehouse and delay shipping?

Is there a difference between the skin balm and the skin repair ointment?

What should I do if I receive the wrong product?Updated a month ago