Do you offer refunds or exchanges?Updated a month ago

Sven’s Island has a 100% customer satisfaction policy. If you’re not satisfied with a product(s) you’ve purchased online, we’ll happily organise a refund or exchange. 

For NZ customers, please email us at [email protected]

For AU customers, please email us at [email protected]

Within 60 days of receiving your order, let us know whether you’d prefer a refund or a replacement.

To receive a refund, you’ll need to return the product(s) to our warehouse. We’ll provide the return address and instructions once you get in touch. Please note, refunds are limited to the original, end-user purchaser.