Do you offer refunds or exchanges?Updated a month ago

Sven’s Island has a 100% customer satisfaction policy. If you’re not satisfied with a product(s) you’ve purchased online, we’ll happily organise a refund or exchange. 

For NZ customers, please email us at [email protected]

For AU customers, please email us at [email protected]

Within 60 days of receiving your order, let us know whether you’d prefer a refund or a replacement.

To receive a refund, you’ll need to return the product(s) to our warehouse at your own expense. We’ll provide the return address and instructions once you get in touch. Please note, refunds are limited to the original, end-user purchaser.