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Returns & Exchanges
How do I cancel my order?
You will have the option to cancel your order within your confirmation email. For NZ customers, you may also contact our customer service team at [email protected]. For AU customers, you may also contact our customer service team at cust
Do you offer refunds or exchanges?
Sven’s Island has a 100% customer satisfaction policy. If you’re not satisfied with a product(s) you’ve purchased online, we’ll happily organise a refund or exchange. For NZ customers, please email us at [email protected]. For AU custome
How do I make a return?
Returns & Refunds. Returns must be initiated within 60 days of receiving your order. Items must be unused and in their original packaging. Return by Mail. To start your return,. For NZ customers, please email us at [email protected]. For