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Returns & Exchanges

How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]  Please include your order number and the reason for cancellation in your message. Orders c

Do you offer refunds or exchanges?

Sven's Island has a 100% customer satisfaction policy. If you are not satisfied with a product(s) you have purchased online, we will happily organise a refund or exchange. Please contact us at [email protected] explaining whether you wan

How do I make a return?

Returns must be initiated within 45 days of receiving your order. Items must be unused and in the original packaging. Return by Mail. Reach out to our customer support team at [email protected] to initiate the return process with your or