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Sven's Island Help center NZ

<h3 id="lost-packages"><strong>Lost packages</strong></h3><p>In the event that your order is lost during transit, please reach out to our customer support team. <a href="mailto:customercare@svensisland.co.nz"></a></p><p id="isPasted">For NZ customers, please email us at <strong><a href="mailto:customercare@svensisland.co.nz">customercare@svensisland.co.nz</a></strong></p><p>For AU customers, please email us at <a href="mailto:customercare@svensisland.com">customercare@svensisland.com</a></p><p>With your order number and any relevant details.</p><h3 id="damaged-packages"><strong>Damaged packages</strong></h3><p>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team within 12 hours of receiving the order and include photos of the damaged items or package.</p><p>We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.</p>

In the event that your order is lost during transit, please reach out to our customer support team. For NZ customers, please email us at customercare@svensisland.co.nz. For AU customers, please email us at customercare@svensisland.com. With your orde

What if my package gets lost or arrives damaged?

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Is the Miracle Manuka 100% Natural?

Is Sven's products safe to use on Children & Infants?

How do Svens Island products help with eczema, psoriasis, and contact dermatitis?

How often should I apply the ointment to see results?

What are the main ingredients in Svens Island skincare products?

Is Sven's products safe to use with sensitive skin?

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Frequently Asked Questions

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Do you offer a sample size of the Miracle Manuka - Skin Repair Ointment?

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Is there a difference between the skin balm and the skin repair ointment?

Lost packages

Damaged packages

What if my package gets lost or arrives damaged?Updated a month ago

Lost packages

Damaged packages