What if my package gets lost or arrives damaged?Updated a year ago

Lost packages

In the event that your order is lost during transit, please reach out to our customer support team at [email protected]  with your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] within 12 hours of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.