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Sven's Island Help center NZ

Our standard shipping time within New Zealand is 2 business days.Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.For additional questions about our shipping policy, please contact us at <a href="mailto:customercare@svensisland.co.nz">customercare@svensisland.co.nz</a>Our standard shipping time within Australia is 2-4 business days.Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.For additional questions about our shipping policy, please contact us at <a href="mailto:customercare@svensisland.co.nz">customercare@svensisla</a><a href="//nd.com">nd.com</a>For international orders, expect a shipping time of 5- 15 business days.Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.For additional questions about our shipping policy, please contact us at customercare@svensisland.co.nz

Our standard shipping time within New Zealand is 2 business days. Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year. For additional

What is your shipping policy?

Shipping

Is the Miracle Manuka 100% Natural?

Is Sven's products safe to use on Children & Infants?

How do Svens Island products help with eczema, psoriasis, and contact dermatitis?

How often should I apply the ointment to see results?

What are the main ingredients in Svens Island skincare products?

Is Sven's products safe to use with sensitive skin?

Do You Test on Animals?

Product Questions

How do I cancel my order?

Do you offer refunds or exchanges?

How do I make a return?

Returns & Exchanges

Where is my order confirmation email?

What payment options are available?

Do You Offer Afterpay?

Payment

How do I track my order?

What if my package gets lost or arrives damaged?

Where Is My Order?

Do You Ship From New Zealand?

Are your product 100% Natural?

Where Can I Find Svens Island Stockists In New Zealand

How Do I Purchase Svens Island Products?

What Is Your Product Promise?

Frequently Asked Questions

What if the product I ordered does not work for my skin condition?

Can I redirect my order to a different address after placing it?

What can I do if my order was delivered to the wrong address?

How can I update my delivery address after placing an order?

How do I get tracking information for my order?

What does 'overnight delivery' mean and what happens when it is delayed?

Can I cancel my subscription at any time?

Do you offer a sample size of the Miracle Manuka - Skin Repair Ointment?

Is it possible to hold an order at the warehouse and delay shipping?

What should I do if I receive the wrong product?

Is there a difference between the skin balm and the skin repair ointment?

What is your shipping policy?Updated a month ago